Refund policy

At RoamCraft.cyou, we believe that pets are cherished members of the family, and every pet deserves comfort, protection, and a little extra style. Our pet clothing collection is designed to combine practicality, comfort, and personality, helping pet owners create enjoyable experiences for their furry companions.

We understand that ordering pet apparel online may involve questions regarding size, fit, fabric, style, and suitability for different pets. This Return and Refund Policy explains the conditions and procedures for returns, exchanges, refunds, and product concerns for purchases made through:

Website: https://www.roamcraft.cyou/

Our goal is to provide a simple, transparent, and customer-focused return experience while ensuring returned products remain clean, safe, and suitable for quality inspection.

Business Information

Brown Water Bourbon Xchange, Llc
442 East Stephen Foster Avenue
Bardstown, KY 40004
United States

Contact Person: STEFAN CONSTANTINOU
Email: [email protected]

RoamCraft.cyou provides clear return terms to support responsible online commerce and maintain fair communication with customers. Kentucky consumer protection principles require businesses to engage in honest and transparent commercial practices.

1. Return Eligibility

Customers may request a return within 30 days after receiving their order.

To qualify for a return, products must meet the following requirements:

  • The pet clothing item must be unused and unworn;
  • The product must remain in original condition;
  • The item must not contain pet hair, stains, odors, or signs of use;
  • Original packaging, labels, and accessories should be included;
  • Proof of purchase must be provided.

Because pet clothing products involve hygiene considerations, returned items must be clean and in a condition that allows proper inspection.

2. Pet Clothing Return Conditions

RoamCraft.cyou offers pet apparel designed for comfort, appearance, and everyday pet activities.

Customers should carefully review:

  • Size charts;
  • Measurement instructions;
  • Product descriptions;
  • Material information;
  • Product images;
  • Recommended usage information.

Returns may not be accepted for products showing:

  • Pet hair accumulation;
  • Dirt or stains;
  • Washing or drying damage;
  • Strong odors;
  • Alterations;
  • Missing components;
  • Damage caused by improper use.

Customers are encouraged to measure their pets carefully before ordering to help ensure the best possible fit.

3. Damaged or Defective Items

We carefully inspect products before shipment. However, unexpected issues may occasionally occur.

If your order arrives with:

  • Manufacturing defects;
  • Torn fabric;
  • Broken closures;
  • Incorrect products;
  • Missing items;
  • Shipping damage;

please contact us promptly.

Please provide:

  • Order number;
  • Customer name;
  • Description of the issue;
  • Photos of the product;
  • Packaging photos if available.

After review, RoamCraft.cyou may provide:

  • Replacement products;
  • Refunds;
  • Store credit;
  • Another suitable resolution.

4. Incorrect Orders

If you receive an item different from your purchase, please contact our support team.

Examples include:

  • Wrong size shipped;
  • Incorrect color;
  • Different product received;
  • Missing items from a set.

We will review the order information and assist with correction.

5. Size and Preference-Based Returns

Customers may request a return because:

  • The size does not fit their pet;
  • The style does not meet expectations;
  • The color is different from preference;
  • The product is no longer needed.

Such returns may be accepted if:

  • The product has not been used;
  • The item remains clean;
  • Original packaging is available.

Return shipping costs for preference-based returns may be the responsibility of the customer.

6. Return Request Procedure

Before returning any product, customers must contact RoamCraft.cyou.

Return requests should be sent to:

Email: [email protected]

Please include:

  • Order number;
  • Customer name;
  • Product details;
  • Reason for return;
  • Supporting images when necessary.

Customers should wait for return approval and instructions before shipping products back.

7. Return Address

Approved returns should be sent to:

Brown Water Bourbon Xchange, Llc
442 East Stephen Foster Avenue
Bardstown, KY 40004
United States

8. Refund Processing

After returned merchandise is received and inspected, approved refunds will be processed.

Refunds will generally be issued to the original payment method.

Processing times may vary depending on:

  • Payment providers;
  • Banks;
  • Credit card companies;
  • Financial institutions.

9. Shipping Fee Refunds

Original shipping fees are generally non-refundable unless:

  • The wrong item was sent;
  • The product arrived defective;
  • The issue resulted from an error by RoamCraft.cyou.

10. Order Cancellation

Customers may request cancellation shortly after placing an order.

Cancellation requests cannot always be guaranteed after:

  • Payment confirmation;
  • Order processing;
  • Packaging;
  • Shipment preparation.

If cancellation is unavailable, customers may request a return after delivery.

11. Policy Updates

RoamCraft.cyou reserves the right to update this Return and Refund Policy when necessary.

Changes may occur due to:

  • Business improvements;
  • Product updates;
  • Customer service adjustments;
  • Legal requirements.

The latest version published on the Website will apply to future purchases.